Job Motivation as Correlates of Quality Service Delivery by Library Personnel in Agricultural Research Institutes, Ibadan, Oyo State, Nigeria

The delivery of quality library services is a fundamental responsibility of any researchinstitute libraries. However, Library personnel that are responsible for delivering libraryservice require some level of motivation that gives room for involvement and responsibility.Some studies have reported low quality service delivery in some agricultural researchlibraries in Nigeria. The study, therefore, investigated job motivation as correlates of qualityservice delivery by library personnel in agricultural research institutes, Ibadan, Oyo State,Nigeria. The study adopted a survey design of the correlational type. The population of thestudy comprised 78 library personnel and 218 library users who are agricultural scientist in6 research institute in Ibadan, Oyo State, Nigeria. Total enumeration technique was used forinclusion of library personnel and 3% for registered agricultural researchers who use libraryservices. A structured questionnaire was used for data collection and data was analysedusing descriptive statistics, Pearson’s Moment Correlation and multiple regression at 0.05level of significance. The level of job motivation of library staff is moderate (????? = 79.21). Mostpeople are intrinsically hardworking but others need to be pushed into completing work(x?=2.99). On tangibility, appearance of the physical facilities are consistent with the type ofservice rendered in the library (x?=2.95), for reliability; promises are delivered withinspecified time (x?=2.97). Responsiveness: situations in the library are treated with care andseriousness (x?=2.97). On assurance, it is safe to use the library and its equipment (x?=2.96),empathy: librarians are knowledgeable and skilful to talk with (x?=2.97). There was asignificant positive relationship between job motivation and quality service delivery (???? =0.719; ???? = 0.00, ; ???? < 0.05). Job motivation is a significant predictor of quality servicedelivery of library personnel. Management of institute of agriculture should put more effortin place to ensure that motivation level of the library staff moves from moderate to high.Perhaps, there should be increase in salary and other incentives of which will serve as anencouragement and improve their level of motivation.