Characteristics of Cloud Computing as Determinants of Service Quality among Library Personnel in Federal Universities in South-west Nigeria

Library service quality has long been a topic of interest to library personnel but it hasbecome more significant with technological advancement which has opened up varioussources of information to rival, or at times, even surpass what the library is capable ofoffering. As information becomes more accessible through the internet and various onlineplatforms, libraries face heightened competition from alternate information sources. Inresponse, academic libraries must enhance their service quality to meet and surpass theseemerging expectations. This study investigated the correlation between characteristics ofcloud computing, and quality of services among library personnel in federal universities insouthwest Nigeria. The descriptive survey research design and a mixed method approach wasadopted for this study. The population was 243 library personnel (237 library personnel & 6university librarians) from Federal Universities in Southwest Nigeria. Total enumerationsampling was used, ensuring the inclusion of every member of the population in the study. Avalidated questionnaire was used to elicit response from 237 respondents of the sampleduniversities, while 6 Librarians were interviewed accordingly. A reliability coefficient value foreach variable in this study was recorded as follows; Cloud Computing (CC) = 0.85; ServiceQuality (SQ) = 0.82. This suggests that specific aspects of cloud computing, such asaccessibility, scalability, and efficiency, have a notable impact on the quality of servicesprovided in these academic libraries. Cloud computing offers enhanced flexibility formanaging information resources and allows library personnel to provide more seamlessaccess to digital content. Therefore, its effective use is positively associated with improvedservice delivery. The study found that Characteristics of Cloud Computing significantly influenceservice quality (Adj. R2 = 0.284, F(1, 200) = 80.631, p < 0.05). This study concluded thatcharacteristics of cloud computing have positive correlation with service quality of librarypersonnel in academic libraries in federal universities in Southwest, Nigeria. The studyrecommended that Library personnel in the federal universities in Southwest, Nigeria shouldembrace continuous professional development stay abreast of the new development in thefield of librarianship.