Information Seeking Behaviour and Service Quality of Office Technology and Management Lecturers in Polytechnics, Osun and Oyo State, Nigeria

The educational experiences of student and the reputation of the institution largely depends on service quality of lecturers, which is observed to not optimum enough. This is linked to factors like information seeking behaviour. This study therefore examined the influence of information seeking behaviour on service quality of OTM lecturers in Osun and Oyo State polytechnics, Nigeria. Descriptive survey design was adopted, the population of the study comprised 93 lecturers of the selected polytechnics in Osun and Oyo State, Nigeria. A structured questionnaire was adopted as the instrument for data collection. The sample size for students was determined using the Taro Yamane formula which resulted in a sample of 337. The quantitative data were analysed using descriptive and inferential statistics. The study found that the level of service quality (x? =2.72) of the OTM lecturers is moderately high. Service quality (x? =3.51) of the OTM lecturers as reported by the students is moderately high. The level of information seeking behaviour (x?= 2.83). There was a significant influence of information seeking behaviour (R = 0.18; Adj.R2= .175p<0.05) on Service quality of the OTM lecturers. Multiple regression analysis also shows that there was a significant influence of information seeking behaviour on service quality of the OTM lecturers in Osun State Polytechnics, Nigeria (R = 0.505; Adj.R2= .242; p<0.05). This study concluded that information seeking behaviour influenced service quality of OTM lecturers. It was therefore recommended that lecturers are provided with good teaching environment and in-service training to enhance their service quality.