Job Stress and Employees’ Adaptive Performance of the Staff of Selected Banks in Nigeria

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Abstract

This paper examines the effect of job stress on employees' adaptive performance of staff of selected banks in Lagos State, Nigeria. To achieve this objective, research data was collected from primary and secondary sources. A sample size of 133 respondents was chosen using Yaro Yamani method while the sample size was randomly drawn from the staff of branches of GTBank and Access Bank Plc in Lagos State. The theoretical underpinning of this study stems from the role theory and person environment fit. The data was analyzed using correlation matrix and multiple regression analysis. The result shows that the variability changes in the employees' adaptive performance could be accounted for by approximately 97% of factors related to job stress (proxied using different job stress dimensions such as job roles, physical and mental conditions of employees, and work environment). The findings also reveal that there is a significant relationship between job stress and adaptive performance of employees in banking sector in Nigeria. Giving the importance of job stress, especially in the banking sector and how to improve the adaptive performance of the employees, the study recommends that managers and supervisors should reduce all distortions of responsibilities and clarify job roles, know 
the kind of personality traits among the individuals in their team and improve the physical work environment to reduce pressure on employees.