Technology Adoption and Service Delivery in Federal Polytechnic Ilaro, Ogun State

Abstract

The continuous effort to develop a better and more efficient way of service delivery has led to
the introduction of digital technologies in the public sector; this, in turn, has transformed
various parts of the modern sector, playing a pivotal role in the socio-economic growth of
African nations. This has made it imperative to study the phenomenon of technology adoption
on service delivery in Nigerian tertiary institutions. The objective of this study is to examine
the effects and challenges of technology adoption on service delivery at Federal Polytechnic
Ilaro, Ogun State. The study employs an exploratory and descriptive research design, utilising
both primary and secondary data. Using Institutional theory, it argues that an organisation
adopts certain structures and practices to gain legitimacy. From a total population of 953, which
comprised both the administrative staff (446) and academic staff (507) of the Federal
Polytechnic Ilaro, Ogun State, a sample size of 281 was drawn using Taro Yamane’s formula
at a 5%level of significance. The study discovered that digital technologies have streamlined
administrative processes, workflow, and this has led to staff efficiency. The study also revealed
that digital systems have improved communication between the students and the staff in the
institution. The study recommended that the Federal Polytechnic Ilaro should introduce digital
innovation training through external exposures, qualitative workshop and seminar to equip staff
on the uses of digital tools. It is concluded among others, the need to address the challenges of
resistance to change among staff, cyber security and privacy risk so as to embrace the new
development to foster the mindset that prioritize efficiency, timeliness and quality service
delivery in Nigeria tertiary institutions.