INTERPERSONAL CONFLICT AS A BARRIER TO JOB PERFORMANCE AMONG LIBRARIANS: THE MEDIATING ROLE OF EMOTIONAL INTELLIGENCE

Abstract

This opinion based piece explores the critical role of emotional intelligence (EI) in managing
conflict within library settings. Drawing a personal observations and theoretical insights, it
argues that emotional intelligence is an indispensable tool for librarians to effectively handle
interpersonal conflicts in libraries, enhance team works, and improve overall job performance.
The discussion highlights common types of conflicts encountered in libraries, including those
between staff and patrons, and how EI strategies such as empathy, active listening, and
emotional regulation can address these challenges. By providing practical recommendations and
illustrations of the benefits of EI through hypothetical scenarios, this article emphasizes the
transformative potentials of emotional intelligence in resolving conflicts and fostering a positive
library atmosphere for effective job performance among librarians. The piece recommends
among others that EI training be integrated into professional development programmes of
librarians, asserting that such initiatives can lead to more harmonious work environments, better
job performance and better service delivery in libraries.