Knowledge Sharing and Service Delivery of Librarians in Public Universities, Ogun State, Nigeria

Abstract

Academic libraries in the modern era must operate like corporate organisations if they are to
compete favourably with emerging sources of information. This means that they must pay
attention to service delivery. In line with this, the work investigated the influence of knowledge
sharing on service delivery in academic libraries of public universities in Ogun State, Nigeria.
The study adopted a survey research design. The population of the study included 117 librarians
from three public-funded universities in Ogun State. The research instrument was a structured
questionnaire adapted from relevant theories and models. The data collected was analysed using
descriptive and inferential statistics. The results of the data analysis revealed that the level of
library service delivery in the university libraries is high (Mean = 3.45). in the same vein, the
study found a moderate level of knowledge sharing (Mean = 3.37). The study also found that
knowledge sharing (R2 = 0.133; p = 000) has a significant influence on service delivery in the
universities. The study concluded that knowledge sharing is an essential feature of modern
organisations which should be fully embraced by librarians and library management. It was
therefore recommended that academic libraries should invest in upgrading ICT services to match
the high standards observed in technical and reader services.