Information and Communication Technology Use and Library Users’ Satisfaction in Public Universities in Edo State

Abstract

This study investigated the influence of ICT use by librarians on library user satisfaction in public universities in Edo State. The research identified the level of library users’ satisfaction, examined the level of ICT use by librarians, and determined the influence of ICT use on library users’ satisfaction. The research provided insight into the use of ICT by librarians in relation to library
users’ satisfaction within Edo State. The models adopted were Expectancy disconfirmation and Technology Acceptance Models. The descriptive survey research design was adopted. The population of the study is 12,400 library users. A sample of 388 library users was used, and the sampling technique adopted was the simple random sampling technique. The structured questionnaire was the instrument for data collection, and data was analysed using descriptive and inferential statistics. Findings showed that library users
were satisfied with service delivery of librarians, library users perceived that librarians highly use ICTs. Findings also revealed that ICT use influenced users’ satisfaction (R2  = 0.448; F = 250.565; p = 0.001). The research concluded that library users rarely patronise the library, despite the high ICT usag skills. The research recommended that librarians should embrace the use of ICTs in order to render effective and efficient services