Digital Transformation and Organizational Change: A Study of Lagos State Ministry of Health

Nigeria's public service has traditionally been characterised by bureaucratic processes, paperbased documentation, and limited integration of technology. Hence, the need to embrace digital transformation has become a critical element for public services to enhance efficiency, service delivery, and citizen satisfaction. However, inadequate infrastructure, limited digital skills among public servants, resistance to change, and cybersecurity concerns have become concerns. In view of this, the study examined digital transformation and organisational change in the Lagos State Ministry of Health. The study employed the pragmatism philosophy and quantitative approach in data collection and analysis. A survey research design was used. Seventy-seven (77) out of ninety-eight (98) instruments administered for the study were found usable. The content analytic approach was used in analysing the collected data. Findings revealed that the Ministry of Health's embrace of digital transformation has streamlined organisational processes, reduced bureaucracy, improved data management, enhanced service delivery, and increased citizen engagement. Additionally, it enables the government to leverage data analytics for evidence-based policymaking and resource allocation. Conclusively, the successful implementation of digital transformation necessitates more than just technological advancements. It requires a fundamental shift in organisational culture within the public service, as it has the potential to become more efficient, citizen-centric, and responsive to the evolving needs of Lagosians. The study recommended stakeholder engagement, capacity building, and the development of robust policies to ensure inclusive and accountable digital governance.