Job Motivation as Correlates of Quality Service Delivery by Library Personnel in Agricultural Research Institutes, Ibadan, Oyo State, Nigeria

Abstract

The delivery of quality library services is a fundamental responsibility of any research
institute libraries. However, Library personnel that are responsible for delivering library
service require some level of motivation that gives room for involvement and responsibility.
Some studies have reported low quality service delivery in some agricultural research
libraries in Nigeria. The study, therefore, investigated job motivation as correlates of quality
service delivery by library personnel in agricultural research institutes, Ibadan, Oyo State,
Nigeria. The study adopted a survey design of the correlational type. The population of the
study comprised 78 library personnel and 218 library users who are agricultural scientist in
6 research institute in Ibadan, Oyo State, Nigeria. Total enumeration technique was used for
inclusion of library personnel and 3% for registered agricultural researchers who use library
services. A structured questionnaire was used for data collection and data was analysed
using descriptive statistics, Pearson’s Moment Correlation and multiple regression at 0.05
level of significance. The level of job motivation of library staff is moderate (????? = 79.21). Most
people are intrinsically hardworking but others need to be pushed into completing work
(x?=2.99). On tangibility, appearance of the physical facilities are consistent with the type of
service rendered in the library (x?=2.95), for reliability; promises are delivered within
specified time (x?=2.97). Responsiveness: situations in the library are treated with care and
seriousness (x?=2.97). On assurance, it is safe to use the library and its equipment (x?=2.96),
empathy: librarians are knowledgeable and skilful to talk with (x?=2.97). There was a
significant positive relationship between job motivation and quality service delivery (???? =
0.719; ???? = 0.00, ; ???? < 0.05). Job motivation is a significant predictor of quality service
delivery of library personnel. Management of institute of agriculture should put more effort
in place to ensure that motivation level of the library staff moves from moderate to high.
Perhaps, there should be increase in salary and other incentives of which will serve as an
encouragement and improve their level of motivation.