Enhancing Access and Usability of Information Resources: Mobile vs. Desktop Access and Usability of Information Resources among Users at Kaduna State University

Abstract

This study investigatedthe comparative access and usability of information resources across
mobile and desktop platforms. As mobile device usage for information access continues to
grow, understanding the differences in user experience between these platforms is important
for effective information dissemination. This empirical research examined user performance,
task completion time, and satisfaction when accessing a specific online information resource
on both mobile and desktop devices. A qualitative approach has been adopted in gathering
data. The study revealed the challenges and advantages associated with each platform.
Recommendations have been provided, given an insight into optimizing interface design and
information architecture for both mobile and desktop environments, ultimately enhancing the
overall usability and effectiveness of information resources for diverse user needs.