Emerging Technologies Adoption on Administrative Services at Dangote Cement Plc, Ibese, Ogun State, Nigeria

Abstract

The importance of administrative services in the smooth running of organization’s activities
and goals achievement cannot be underestimated and serve as the backbone that supports
all other functions. However, the rapid advancement in technology necessitates
organizations to integrate emerging technologies in their administrative services. This study
therefore examines the impact of impact emerging technology adoption on administrative
services at Dangote Cement Plc, Ibeshe. Survey design was adopted and the population
comprised all administrative staff of the organisation. A research question and two
hypotheses were formulated and a 4-point Likert type questionnaire was developed and
administered on 50 randomly selected administrative staff of Dangote Cement Plc, Ibeshe.
Descriptive statistics were used to analysis the research question while the hypotheses were
tested with regression analysis at 0.05 level of significance. The results showed that
emerging technology adoption facilitates administrative service’s effectiveness (r = 0.745, p-
value = 0.000<0.05) and also contributes to administrative service efficiency (r = 0.735, p-
value = 0.000<0.05) in the organisation. The study concluded that the adoption of
emerging technologies significantly influences both the effectiveness and efficiency of
administrative services in the organisation, thus positioning the organisation to better meet
its strategic administrative goals and respond to competitive pressures. It was recommended
among others, that the management should intensify its technology adoption and
continuously update staff skills in this direction.