Information Processing and Job Performance of Secretaries in Public Polytechnics, Osun State, Nigeria

Abstract

Information is a critical asset for organizations, as it drives decision-making, enhances
operational efficiency, and supports strategic planning. Its processing is, therefore,
significant in promoting not only employees' job performance but also the overall
organisational effectiveness and efficiency. Hence, this study investigated the influence of
information processing on job performance of secretaries in public polytechnics, Osun State,
Nigeria. The study employed a descriptive survey design. The population comprised of 111
secretaries of three public polytechnics in Osun State. The total enumeration was adopted as
the sample size using purposively sampling technique. The data were primarily sourced. Out
of the expected sample size of 111, the researcher successfully retrieved 94 and they were
analysed using the frequency, percentage, mean and standard deviation. The three null
hypothesis was analysed using the Multiple Regression model. The result (R2 = 0.608, Adj. R2
= 0.602, F = 23.329, p <0.000b; Beta = .439, t= 3.451, p <0.05) showed that information
processing significantly influenced job performance of secretaries in public polytechnics,
Osun State, Nigeria. The findings revealed a significant positive influence of information
processing on job performance and highlighted the necessity for secretaries to be proficient
in handling information. The study concluded that enhancing technical competencies among
secretaries will lead to improved job performance, thereby contributing to organizational
efficiency. It was recommended among others that management should consistently upgrade
and maintain information technology infrastructure within the institutions to enable
secretaries process and manage information efficiently and seamlessly. The secretaries on
their part should endeavour to develop their technical skills for better utilisation of
information technological tools.