Digital Transformation and Organizational Change: A Study of Lagos State Ministry of Health

Abstract

Nigeria's public service has traditionally been characterised by bureaucratic processes, paperbased documentation, and limited integration of technology. Hence, the need to embrace digital 
transformation has become a critical element for public services to enhance efficiency, service 
delivery, and citizen satisfaction. However, inadequate infrastructure, limited digital skills 
among public servants, resistance to change, and cybersecurity concerns have become 
concerns. In view of this, the study examined digital transformation and organisational change 
in the Lagos State Ministry of Health. The study employed the pragmatism philosophy and 
quantitative approach in data collection and analysis. A survey research design was used. 
Seventy-seven (77) out of ninety-eight (98) instruments administered for the study were found 
usable. The content analytic approach was used in analysing the collected data. Findings 
revealed that the Ministry of Health's embrace of digital transformation has streamlined 
organisational processes, reduced bureaucracy, improved data management, enhanced service 
delivery, and increased citizen engagement. Additionally, it enables the government to leverage 
data analytics for evidence-based policymaking and resource allocation. Conclusively, the 
successful implementation of digital transformation necessitates more than just technological 
advancements. It requires a fundamental shift in organisational culture within the public 
service, as it has the potential to become more efficient, citizen-centric, and responsive to the 
evolving needs of Lagosians. The study recommended stakeholder engagement, capacity 
building, and the development of robust policies to ensure inclusive and accountable digital 
governance.