Technology Adoption and Service Delivery in Federal Polytechnic Ilaro, Ogun State

Abstract

The continuous effort to develop a better and more efficient way of service delivery has led to 
the introduction of digital technologies in the public sector; this, in turn, has transformed 
various parts of the modern sector, playing a pivotal role in the socio-economic growth of 
African nations. This has made it imperative to study the phenomenon of technology adoption 
on service delivery in Nigerian tertiary institutions. The objective of this study is to examine 
the effects and challenges of technology adoption on service delivery at Federal Polytechnic 
Ilaro, Ogun State. The study employs an exploratory and descriptive research design, utilising 
both primary and secondary data. Using Institutional theory, it argues that an organisation 
adopts certain structures and practices to gain legitimacy. From a total population of 953, which 
comprised both the administrative staff (446) and academic staff (507) of the Federal 
Polytechnic Ilaro, Ogun State, a sample size of 281 was drawn using Taro Yamane’s formula 
at a 5%level of significance. The study discovered that digital technologies have streamlined 
administrative processes, workflow, and this has led to staff efficiency. The study also revealed 
that digital systems have improved communication between the students and the staff in the 
institution. The study recommended that the Federal Polytechnic Ilaro should introduce digital 
innovation training through external exposures, qualitative workshop and seminar to equip staff 
on the uses of digital tools. It is concluded among others, the need to address the challenges of 
resistance to change among staff, cyber security and privacy risk so as to embrace the new 
development to foster the mindset that prioritize efficiency, timeliness and quality service 
delivery in Nigeria tertiary institutions.