Information Seeking Behaviour and Service Quality of Office Technology and Management Lecturers in Polytechnics, Osun and Oyo State, Nigeria

Abstract

The educational experiences of student and the reputation of the institution largely depends on 
service quality of lecturers, which is observed to not optimum enough. This is linked to factors 
like information seeking behaviour. This study therefore examined the influence of information 
seeking behaviour on service quality of OTM lecturers in Osun and Oyo State polytechnics, 
Nigeria. Descriptive survey design was adopted, the population of the study comprised 93 
lecturers of the selected polytechnics in Osun and Oyo State, Nigeria. A structured questionnaire 
was adopted as the instrument for data collection. The sample size for students was determined 
using the Taro Yamane formula which resulted in a sample of 337. The quantitative data were 
analysed using descriptive and inferential statistics. The study found that the level of service 
quality (x? =2.72) of the OTM lecturers is moderately high. Service quality (x? =3.51) of the OTM 
lecturers as reported by the students is moderately high. The level of information seeking 
behaviour (x?= 2.83). There was a significant influence of information seeking behaviour (R = 
0.18; Adj.R2= .175p<0.05) on Service quality of the OTM lecturers. Multiple regression analysis 
also shows that there was a significant influence of information seeking behaviour on service 
quality of the OTM lecturers in Osun State Polytechnics, Nigeria (R = 0.505; Adj.R2= .242; 
p<0.05). This study concluded that information seeking behaviour influenced service quality of 
OTM lecturers. It was therefore recommended that lecturers are provided with good teaching 
environment and in-service training to enhance their service quality.