Use of Electronic Records Management System on Administrative Staff Performance in Public Polytechnics, Edo State, Nigeria

Abstract

The management of information across organizations have shifted from the traditional methods 
to the digital space and this has been necessitated due to the infusion of Information and 
Communications Technology (ICT). This has become an important tool in the form of Electronic 
Records Management System (ERMS) for the day-to-day running of the office environment 
across organizations of which offices in tertiary institutions are not an exception. However, the 
reverse is the case in most public tertiary institutions in Nigeria which are still grabbling with 
the old order of managing its records. It is based on this premise that this study investigated the 
impact of using ERMS on the performance of administrative staff across the public polytechnics 
in Edo state, Nigeria. The Study adopted a positivist research paradigm and a quantitative 
research approach. Study population was 245 administrative staff while stratified sampling 
technique was used to select a sample of 74. Adapted Unified Theory of Acceptance and Use of 
Technology (UTAUT) research instrument was administered to users which revealed 
Administrative staff of public polytechnics in Edo State have accomplished a lot as a result of the 
use of ERMS. Computer/internet as well as technical assistants are available within the 
institutions to support administrative staff in the use of ERMS in case of any system malfunction 
or physical support. The study concluded that the availability of the facilities in these institutions 
and the ability of office managers to use the facilities had a great impact on their performance.