Computer Self-Efficacy, Data Quality Management, and Service Delivery by HIM Professionals in Lagos Tertiary Hospitals

Abstract

This study examined the relationship between computer self-efficacy, data quality management, 
and service delivery among Health Information Management (HIM) professionals in Lagos 
tertiary hospitals. The study adopted a descriptive survey research design. The population 
consisted of three hundred and eighty-four HIM professionals across five tertiary hospitals in 
Lagos state. Total enumeration was adopted for the sample. The research instrument was a
structured questionnaire adapted from theory and related literature. The method for data analysis 
consisted of both descriptive and inferential statistics. The results showed that computer selfefficacy of HIM professional (Adj.R2=0.152, p<0.05) and data quality management practices 
(Adj. R2 =
0.117,p<0.05) has a positive correlation with the service delivery of HIM professionals 
in Lagos tertiary hospitals. Multiple regression analysis also showed that the combination of 
computer self-efficacy and data quality managementsignificantinfluence on the service 
deliveryamong HIM professionals in Lagos tertiary hospitals (Adj. R2=
0.154,p<0.05). The study 
concluded that effective service delivery of HIM professionals depend on the interplay between 
individual competencies and systematic data management in healthcare services. It was therefore 
recommended that Healthcare institutions in Lagos should invest in training and professional 
development programs aimed at further enhancing the computer self-efficacy of HIM 
professionals. These initiatives should be ongoing, considering the rapidly evolving healthcare 
technology landscape.