INSTITUTIONAL FACTORS AS DETERMINANTS OF QUALITY SERVICE DELIVERY OF LIBRARIANS IN RESEARCH INSTITUTE LIBRARIES IN SOUTHWEST, NIGERIA.

Abstract

The importance of quality service delivery in research institutes’ libraries cannot be 
overemphasized as it determines the quality of information services delivered in these libraries 
and the research productivity of the users. Literatures have established that an institution factor is 
one of the important factors that determine quality of service delivery in research institute 
library. This study examines the quality of service delivery and also determines the influence of 
institution factors on quality service delivery in research institute south-West, Nigeria.The study 
adopted survey research design. The population comprised 140 library personnel from 27 
research institutes in South-West, Nigeria. A structured and validated questionnaire was used to 
collect data. The result shows a positive quality service delivery (mean= 2.77) in research 
institute libraries and institutional factors has a significant influence on quality service delivery 
(?=.255, P< 0.05).The study concluded that institutional factors play important roles in ensuring 
effective quality service delivery in research institutes’ libraries in South-West, Nigeria. The 
study recommended that parent organisations of research institutes should give more support to 
improve the institutional factors prevailing in their libraries.