Library Design and User Satisfaction in Public University Libraries, Ogun State, Nigeria

Abstract

This study investigated the influence of library design and user satisfaction in public universities, Ogun State, Nigeria. This study adopted a descriptive survey design for a population of 68,962 undergraduates of the three public universities in Ogun State. To determine each of the universities’ representative in this study, a stratified sampling method was used. Data were sourced using a well-structured and its reliability test was conducted for user satisfaction and library design, which produced Cronbach's Alpha values of 0.801 and 0.703, respectively. The obtained data were analyzed using descriptive statistics (frequency, percentage, mean, and standard deviation) and inferential statistics (linear and multiple regression at 0.05 level of significance). The combined result [Adj R2 = 0.586; f(2, 301) = 328.53; p<0.05] revealed that library design significantly influenced user satisfaction in public universities, Ogun State. Relatively, library design result [B = 0.488, p <0.001] contributed 48.8% to user satisfaction. The findings show that library design is a meaningful predictor, since it has a higher influence on user satisfaction. In conclusion, the study affirmed that well-designed libraries equipped with appropriate technology substantially enhance the satisfaction levels of their users. It was recommended that management of public universities in Ogun State should continuously investing in physical structure of the libraries and also equip library with up-to-date ICT tools such as self-service portals, e-library platforms, reliable internet connectivity, and digital cataloguing systems to meet users' evolving needs