Knowledge Sharing and Service Delivery of Librarians in Public Universities, Ogun State, Nigeria

Abstract

Academic libraries in the modern era must operate like corporate organisations if they are to compete favourably with emerging sources of information. This means that they must pay attention to service delivery. In line with this, the work investigated the influence of knowledge sharing on service delivery in academic libraries of public universities in Ogun State, Nigeria. The study adopted a survey research design. The population of the study included 117 librarians from three public-funded universities in Ogun State. The research instrument was a structured questionnaire adapted from relevant theories and models. The data collected was analysed using descriptive and inferential statistics. The results of the data analysis revealed that the level of library service delivery in the university libraries is high (Mean = 3.45). in the same vein, the study found a moderate level of knowledge sharing (Mean = 3.37). The study also found that knowledge sharing (R² = 0.133; p = 000) has a significant influence on service delivery in the universities. The study concluded that knowledge sharing is an essential feature of modern organisations which should be fully embraced by librarians and library management. It was therefore recommended that academic libraries should invest in upgrading ICT services to match the high standards observed in technical and reader services.