Preservation and Conservation Practices on Service Quality of Health Information Management Professionals in Public Health Institutions in Oyo State, Nigeria

Abstract

Service quality (SQ) is the degree to which a service satisfies the needs and expectations of
healthcare consumer (patients). Service quality among health information management
professionals’ is the comparison between service expectations and perceptions as patients
expectation serves as a foundation for evaluating quality practice. Service quality is high when
performance exceeds expectation. Preservation and conservation practice (PCP) entails all actions
taken to extend the useful life of patient health records including treatment to avoid mutilation and
damage as these influence service quality. Literature has not been established on how preservation
and conservation practice influence service quality among health information management
professionals, it is on this that this study analyze Preservation and conservation practice on service
quality of health information management professionals in public health institutions in Oyo State.
Thestudy is cross-sectional with 322 HIMPs, total enumeration technique was employed. Well-
structured questionnaire was used for data collection. Data collected was analyzed using
descriptive and inferential statistics. The findings revealed that HIMPs render very high quality
service to their patients with the grand mean of 3.55 on a four-point scale. It also showed very high
level of PCP with grand mean of 3.60 on a scale of four. Hypothesis shows a positive relationship
between PCP and SQ at 0.667, adjusted value r2 at 0.444. The outcome show that PCP has
contributed significantly to SQ of HIMPs in PHIs in Oyo State. Therefore, it is recommended that
HIMPs should be encouraged with relevant training to enhance higher performance.