The Influence of Engagement Practices on Health Care Service Delivery of University College Hospital (UCH) Ibadan

Abstract

The survival and consequent perpetuation of a corporate 
organisation’s business activities within a given community and its 
environs depend in part on how the organisation relates to its host 
community. Engagement practices are important tools for health care 
institutions in ensuring mutual trust and relationships with their 
immediate environment. Going by this, this study attempts to appraise 
the rate of indispensability of engagement practices in the tertiary level 
of the health care system, like the University College Hospital (UCH), 
Ibadan. The study is anchored on the situational theory of publics and 
symmetrical models, with a quantitative approach employed to 
establish the objectives. The study found that the engagement practices 
deployed by UCH vary in place, while their adoption was just at an 
average level, and patients’ level of satisfaction with health care 
service delivery was just a little bit above average. The result of the 
study's null hypothesis, however, indicated that engagement practices 
did not significantly influence satisfaction with the health care service 
delivery of UCH, Ibadan. The p-value, which has a value of 120, is 
greater than the level of significance (0.05). The study concluded that 
engagement practices deployed by UCH, Ibadan are quite effective, the 
author, however, recommend that the engagement practices of the 
hospital should be reorganised, and adoption of engagement practices 
should concentrate on areas such as engaging the services of 
community members and patients’ satisfaction with UCH health care 
service delivery.