School Welfare Measures and Organisational Citizenship Behaviour among Administrative Staff in Private Universities in Oyo State, Nigeria

Abstract

There seem to be a pressing concern regarding organisational citizenship behaviour
among educational stakeholders in Oyo State, Nigeria as observed by the
researcher. It appears that there is a noticeable decline in the organisational
citizenship behaviour of administrative staff within private universities in Oyo State,
resulting in various detrimental outcomes such as diminished organisational
support, decreased job satisfaction, and reduced organisational effectiveness. Poor
organisational justice, poor work motivation, a heavy workload may be the reason
for the observed phenomena among other factors. Many studies have been carried
out to identify the causes of the aforementioned problem in other states, but it
seems little attention has been paid by researchers in Oyo State. Thus, to fill this
gap, this study investigated the relationship between school welfare and
organisational citizenship behaviour among administrative staff in private
universities in Oyo State. Total enumeration sampling technique was utilised to
arrive at a sample size of 675 administrative staff. Self-developed questionnaire (ASOCBQ) for administrative staff was used to collect data, and the reliability of
the instrument was determined using cronbach’s alpha ? = 0.995. The study
employed various descriptive statistics, such as frequency, percentage, mean, and
standard deviation, to address the research questions. Additionally, inferential
statistics, specifically the Pearson Product Moment Correlation (PPMC), was
employed to rigorously test the hypotheses. The study reveals a remarkably high
level of organisational citizenship behaviour and school welfare measures with a
weighted mean of 3.23 and 3.14 respectively. Findings from correlation analysis
between school welfare measures and organisational citizenship behaviour indicate
an exceptionally high correlation coefficient of 0.995**, suggesting a strong and
consistent linear relationship.Among recommendations, the study suggests
providing specialised training or workshops to enhance courteous behaviour among
administrative staff, especially considering a slightly lower level of courtesy
behaviour involvement.